Penn Highlands Healthcare

Office Assistant

Job Location US-PA-St. Marys
Posted Date 3 months ago(12/4/2017 3:40 PM)
Job ID
# of Openings
Penn Highlands Elk Medical Associates
1st Shift/Variable Hours
Full Time


The best of modern health care technology, plus the best of small town America!

Located in the midst of the beautiful rolling hills and woodlands of Pennsylvania, you don't have to be a native to feel at home here. No matter where your roots, you'll quickly recognize that the staff at Penn Highlands DuBois (PH DuBois), like other residents of the community, will make you feel right at home.


PH DuBois offers residents of west central Pennsylvania a rare combination of technologically advanced health care in a warm, friendly environment. Widely recognized as one of the leading health centers of its kind in the commonwealth, PH DuBois is an oasis of clinical and technical excellence, with a focus on patient-centered care. Its rural setting is just far enough from the hustle of the city life to make it peaceful, but close enough to provide easy access to sought-after urban attractions. 

The Office Assistant is responsible for organizing and performing all business office functions related to daily operation within the Medical Practice.  Functions include receiving patients, assessing their needs and acting accordingly to ensure patients are provided with access to appropriate health care providers and ancillary services.  Carries out all duties to meet patient needs such as scheduling, record maintenance, facilitating orders, answering telephones, retrieving test results, etc.  Provides clerical support for medical office personnel. 



*Complies with PH DuBois policies and procedures, accreditation agency requirements, and federal, state or local law and regulations


Schedules patients for office visits via the GE scheduler.  Maintains the physician schedule.  Prints daily schedule and distributes.


Interviews patients and verifies all information verbally then registers in the computer system.  Obtains proper consents for treatment and authorizations for billing


Calls patients that are scheduled for the following day to confirm appointments and prepare any information needed for the office visit


Inputs charges daily into GE.  Applies modifiers as required.  Reviews for accuracy and makes corrections as needed.  Will consult physician for clarification when needed.

Schedules tests and procedures with the appropriate departments as directed by the physician.  Completes proper referrals when necessary.

Answers telephone and intercom calls and provides information or relays messages to appropriate person(s) or responds personally

Maintains a petty cash drawer.  Receives payments for services rendered and on accounts.  Balances the cash drawer and cash receipts at the end of each day.

Calls insurance companies for authorizations.  Enters referrals using internet based sites.


Files patient charts using numerical, alphabetical, or color coding system(s).  Sort and file patient reports, consult reports and other pertinent documents.

Serve as receptionist for the practice. Performs clerical duties utilizing a word processing system and Dictaphone machine, electronic typewriter, and/or computer

Assists patients with insurance claims by supplying copies of medical records, completion of forms, etc.


Prepares required paperwork for forwarding to the billing department for services performed by physician(s).

Demonstrates knowledge and understanding of billing and coding practices including regulatory requirements of payers such as Medicare, Medicaid, Blue Shield and commercial carriers; maintains proficiency by attending inservices and regularly scheduled meetings.  Seeks guidance when questions on billing issues arise.

Review all orders at check out for completeness.  Verify medical necessity of specified tests for Medicare patients.  Review findings with physician and patient.  Obtain ABN if required and apply GA modifier.

Other duties as assigned.


  • High school graduate or equivalent required.
  • 1-2 years past physician office experience preferred.
  • Typing/computer skills including Microsoft Office required.
  • CPR certification from the American Heart Association within the first year of hire in position required.  
  • Knowledge and understanding of regulatory requirements of third party payors such as Medicare, Medicaid and Blue Shield preferred.


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